Refund and Returns Policy
At Activagem, we adhere to the highest quality standards at each stage of our production and take special care in delivering the products to you.
Returns and Exchanges
We do not offer returns or exchanges on products that have reached you in perfect condition. However, if you have received a damaged product, have genuine quality issues, or the product does not match what you ordered, we will take back the product and offer you either a full refund or re-ship the product to you.
Procedure for Returns and Refunds
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Contact Us: If you have received a damaged or incorrect product, please write to us at contact@activagem.com within 24 hours of delivery. Mention your order number in the subject line for quick processing.
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Provide Documentation: Send us images of the damaged/wrong product, your order number, packing slip, original bill or receipt, and your contact details (name, address, phone number, email ID).
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Return Condition: Products must be in unused condition and must reach us within 7 days of receipt of your shipment.
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Refund Process: Refunds will be made in the same form of payment originally used to make the purchase. Banks usually take 7-10 business days to process a refund once it has been initiated from our end.
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Cash on Delivery (COD) Orders: Refunds for COD orders will be provided via a credit coupon, which you can use for future purchases on our website.
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Return Shipping Charges: The buyer will be responsible for applicable charges for both returns and exchanges.
Cancellations
- Order Cancellation: If you wish to cancel your order, please inform us before we dispatch it to you by writing to us at contact@activagem.com.
- Shipping Timeline: All orders will be shipped within 3 business days after payment confirmation. Ensure you contact us before the dispatch for cancellations.
Contact Information
For any queries regarding returns, refunds, or cancellations, please contact us at:
Email: contact@activagem.com
Address:
SMD BAZAAR OPC PRIVATE LIMITED
DAKBANGLOW MORE ABHINANDAN MARKET
HRIDAYPUR, PIN – 700127
Thank you for choosing Activagem. We value your business and strive to provide the best service possible.